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AIRE COLLECTION FAQ'S

What materials are used in the AIRE Collection?

AIRE pieces are crafted in solid 14k Yellow Gold or 14k Gold Vermeil (3 micron = a very thick plating over the base metal which is 925 sterling silver).

The Gemstones that feature in this collection are Australian Teal Sapphires, Australian White Opals and a combination of Earth-formed and Lab-grown White Diamonds.

Each design has been crafted for everyday wear, with a focus on comfort, longevity and quiet luxury.

Is Gold Vermeil hypoallergenic?

Gold Vermeil is nickel-free and generally suitable for sensitive ears. If you have highly reactive skin, 14k Solid Gold is the safest option.

Can I wear my jewellery every day?

Yes. AIRE was designed for continuous wear.

The 14k Solid Gold pieces can be worn around the clock — to sleep, swim, move and live in. If you are someone that likes to 'set and forget' your piercings (without your ears turning green) then these are the pieces for you.

The 14k Gold Vermeil
pieces will appreciate a little more mindfulness and so to preserve their radiance, avoid all exposure to water, perfume, lotions, and cleaning agents.

We strongly advise that you remove them before swimming, showering, or exercising, and store in a dry, soft pouch when not worn.

How do I care for & store my jewellery?

Your Violet Gray pieces are crafted to be lived in and to accompany you through the soft, ordinary moments and the ones you’ll remember.

Solid Gold holds its quiet glow with ease; Gold Vermeil asks for a touch more mindfulness, a gentle ritual of care. A warm, soapy wash and a soft cloth will revive both metals.

Rinse your jewellery after ocean swims, exercise or time in the sun, and keep perfumes, lotions and chemicals away from the surface — especially with Vermeil, whose golden layer is delicate by nature.

When your pieces are not being worn, store pieces separately in their Violet Gray box or pouch, away from humidity and other metals. Gold Vermeil pieces in particular appreciate dry storage.

This simple act of care allows your jewellery to maintain its vibrancy for years to come.

What is the difference between a flat-back stud and a regular stud?

A flat-back stud is crafted for comfort. The backing is smooth and low-profile, sitting flat against the skin without catching on hair or clothing.

It uses an internally threaded post, meaning the front of the earring screws securely into the back for a streamlined, everyday (tight) fit.

A regular stud uses a traditional butterfly back. These are simple to put on, but the open backing can feel less secure and may loosen with wear.

Flat-backs offer a modern, comfortable hold whereas regular studs offer a familiar, classic style.

Will my flat-back stud loosen over time?

Threaded earrings (and all fine jewellery) can naturally loosen over time with regular wear — through hair, clothing, sleeping, and everyday movement. For this reason, we recommend gently checking and tightening your earrings regularly (or after sleeping, swimming or washing your hair).

If you feel your threading isn’t engaging properly, please contact us so we can assess the piece.

What happens if I lose an earring? Is it covered under warranty?

Loss due to wear is not considered a manufacturing fault and is not covered under warranty.

If you feel something may be faulty with the threading or closure, please contact us and we will be happy to assess your piece.

Replacement singles may be available for purchase upon request.

Can I change the length of my flat-back posts?

Yes. We offer different post lengths so you can find the most comfortable and secure fit for your anatomy.

You can choose between 5mm, 6mm or 8mm.

If you’re unsure which length to choose, feel free to reach out and we can guide you.

Can I wear AIRE pieces in fresh piercings?

For new piercings, always follow your piercer’s guidance and allow full healing before wearing jewellery long-term.

Our recommendation is that AIRE pieces are suitable once the piercing has healed, the swelling has gone down and your skin is stable.

Can I return or exchange AIRE pieces?

Due to Australian hygiene regulations (and our own commitment to the wellbeing of every customer) we cannot accept returns or exchanges on earrings, including flat-back studs, hoops and any style that passes through a piercing.

Once an earring has left our studio, even if unworn, we can no longer guarantee it has remained uncontaminated or safe to resell.

This policy protects the health of all customers and ensures that every pair of Violet Gray earrings you receive is entirely your own.

Non-pierced jewellery (such as necklaces, rings and bracelets) can be returned or exchanged in line with our standard returns policy, provided they are in original, unworn condition. Explore more HERE

What is covered under warranty?

Manufacturing faults such as:

  • Defective threading or clasps
  • Posts or components not performing as intended
  • Unexpected breakage not related to wear

Not covered:

  • Loss, accidental damage, or wear and tear
  • Snapped chains or necklaces
  • Bent posts caused by force or impact
  • Plating wear on Gold Vermeil pieces


How long does it take to receive my order?

All orders (excluding items on pre-order) will ship within 3–5 business days from the date of purchase.

You’ll find estimated shipping timeframes below.

*If you have a special timeline in mind, please don’t hesitate to reach out — we’ll do all we can to accommodate your request.

VG Australia Shipping

We ship all Australian orders with Australia Post.

$15 - EXPRESS Service || 1 – 4 business days (from dispatch); comes with tracking and requires a signature upon delivery. 

All orders over $200 come with complimentary Express Shipping.

VG International Shipping

We ship all International orders with Australia Post or FEDEX, depending on your choice.

$25 – Australia Post International (standard) || 7 – 21 business days (from dispatch); comes with tracking and requires a signature upon delivery. 

$100 – FEDEX EXPRESS || 1 – 7 business days (from dispatch); comes with tracking and requires a signature upon delivery. 

Depending on which service you select, international orders may take between 1 – 21 business days to arrive after dispatch (which means after your order has been packaged and departed from our studio in Australia). Please know that the timeframes specified above are simply guidelines.

All orders over $200 come with complimentary Express Shipping.

INTRODUCING... AIRE

An evolution. A breath. An offering that marks a gentle shift — toward lightness and flow.

Pieces that move with you, that feel like skin, that hold their quiet beauty without demand.

This is where accessibility meets intention.

Where integrity in craftsmanship, material and meaning remains — yet the expression becomes lighter, wearable, and open to all.

Formed in both 14k Yellow Gold (solid) and 14k Yellow Gold Vermeil, these pieces hold Diamonds, Australian Teal Sapphires and Australian Opals. Details that feel deeply considered.

Nineteen pieces in total — everyday anchors and small treasures designed to stay, to be lived in, to belong to you. And to be loved.

YOUR EXPERIENCES
YOUR EXPERIENCES
" I'm so glad that my partner Keri dropped hint after hint about Violet Gray. Alex was brilliant to work with from start to finish. While the entire process was stress free, Alex also created a beautiful experience for me. She allowed for and encoured this "bloke" to get creative, enough to ensure that the ring design was beautifully feminine, something that my Keri so richly deserved. And the result was perfect. The ring is meaningful, classic, and perfectly aligned to what Keri and I mean to one another. Thank you Alex! P.S. She said yes! "
— Mark | Gold Coast, Australia
YOUR EXPERIENCES
" My stunning Engagement ring— a beautiful little masterpiece filled with hidden meaning! From my fiancés birthstone, symbolising the one who stole my heart, to the two tiny Diamonds representing our children, our perfect little family treasures. It’s more than just jewellery—it’s our love story, captured in the most exquisite way possible, and a forever promise I get to wear every day. Alex truly exceeded all my expectations, and I’m so grateful for her guidance, advice, and the incredible care she put into every detail. This ring is everything I hoped for and more, it fits like it was always meant to be on my finger and I fell in love with it the moment I saw it.Thank you from the bottom of my heart! "
— Amy | Perth, Australia
YOUR EXPERIENCES
" Having followed the work of Violet Gray since their very beginning, it felt like perfect timing to create a beautiful piece for my 40th birthday. Creating this piece with Alex was a joy, with my requests of my birthstone, rose gold and a few ideas from VG designs, the rest was left to Alex to create the most beautiful piece of art 💖 the purple / pink hues of the beautiful Rhodolite Garnet are so magical. Alex chose two tiny Green Emeralds which fit perfect to my other pieces and my heart. Finishing off with a special engraving inside the band to remind me of my ‘strength’ and how it has carried me. A process I thoroughly enjoyed, Alex and her crafts-womanship is super special.A statement piece that I will adore forever. "
— Emalee | Cairns, Australia