At Violet Gray, we believe in crafting jewellery that's as unique as you are. Our Bespoke Process is designed to be intuitive, transparent, and deeply personal. Whether you're envisioning a custom Engagement ring, a meaningful gift, or a cherished heirloom, we're here to guide you every step of the way.
You can either fill out the Bespoke Enquiry Form or Schedule a Bespoke Consultation below.
Let’s get this exciting conversation started!
1. Start with an Enquiry
Begin your journey by reaching out through our Bespoke Enquiry Form or by scheduling a complimentary Bespoke Consultation. This is your space to share your vision, inspirations, and any meaningful details you'd love to see reflected in your piece.
Not quite sure what you want yet? That’s completely okay — our founder and designer Alex will guide you through the process with care, helping you uncover the perfect direction together.
2. Design Conceptualisation & Gemstone Sourcing
Once we understand your vision and if your design includes Gemstones, we’ll carefully hand-select and present a curated collection of up to four ethically sourced stones that reflect your preferences.
Each option will be accompanied by a detailed quote. A 50% deposit secures your chosen stone and initiates the design process.
3. Finalise your Ideal Design
Now that your Gemstone has been chosen, we work on the finer details of your design. Your piece begins to take life!
We'll provide hand-drawn sketches and/or digital renders to bring your concept to life.
Your feedback is invaluable as we refine the design to ensure it meets your expectations in both beauty and wearability before production begins.
4. Craftsmanship begins...
Upon design approval, our skilled artisans commence the creation of your piece. This process typically takes up to 8-12 weeks.
Your piece is either cast or handmade in your choice of metal, most commonly 14k or 18k Gold or Platinum. We solder, we set the stone(s) and we polish. The Alchemy. All done right here in Brisbane Australia.
If chosen, the valuation and then final packaging are completed in our studio before your piece is carefully handed over or sent to you.
5. Final Touches and Delivery
Once complete, we will finalise your invoice and arrange delivery — either via secure postage or, if you're local to the Sunshine Coast (QLD), in-person collection can be arranged.
Whether your piece is a gift for yourself or someone special, this is your moment to simply enjoy.
BESPOKE QUESTIONS
WHAT IS BESPOKE?
Whilst all of our rings are hand crafted, our personalised Bespoke service means that you can create a piece of jewellery that is unique and symbolic to you.
We work directly with you, creating your dream solid gold ring with the intention of it being on your (or the receivers)hand forever.
It is an intimate process and you are included in the whole process ~ from the initial design, to stone sourcing.
If you are interested in creating a Bespoke piece, fill out the form above or book a consultation HERE.
CAN AN EXISTING VIOLET GRAY DESIGN BE ALTERED?
Yes, and technically this means that your ring becomes a Bespoke piece. We can interchange and add additional (accent) stones; work with different stone shapes / sizes, metals and add personal inclusions like hidden tiny stones and engraving on the inside of the band.
We can even combine different design elements ie. a band from one design with another designs stone setting etc.
SIZING
HOW CAN I FIND MY RING SIZE?
We encourage you to visit your local Jeweller and have your fingers professionally sized. Remember that all of your fingers will vary between sizes and your dominant hand will be larger than the other (so have the finger you intend to wear your ring on sized).
As ring sizes are not universal and there may be slight variances between our sizing and other brands, please also ask for the internal measurement in mm.
You can order our complementary adjustable ring sizer HERE
Or explore our SIZING GUIDE HERE (which includes a link to the International Ring Size Conversion Chart that we as a brand use and refer to).
THE RING IS A SECRET, DO YOU HAVE ANY TIPS ON HOW TO WORK OUT HER SIZING?
Yes! We have additional tips and tricks HERE. If you need extra assistance, we are so happy to help. Email hello@violetgraydesign.com
WHAT IF THE RING DOESN'T FIT?
Rest assured, most of our rings can be resized.
The best way to move forward is to have your finger professionally sized by a jeweller and then contact us to establish the next step / receive further instructions for returning your beautiful ring.
If the resize is uncomplicated, generally expect a 1-2 week turn around (plus shipping times).
MATERIALS
WHAT TYPE OF GOLD DO YOU WORK WITH?
When it comes to our rings (and bespoke pieces) we primarily use 14k yellow, rose or white gold. All metal used in the Violet Gray rings is sourced from Australian companies that are members of the Responsible Jewellery Council.
**Upon request, we can also craft in both 9kt or 18kt gold metals.
Unfortunately at this time, we don’t offer Bespoke pieces in sterling silver or plated materials.
WHAT STONES DO YOU USE?
Your wish is our command!
We love working with Australian stones (Sapphire, Australian Diamonds and Zircon) but we work with a network of both Australian and International suppliers that provide the highest quality stones. With time, patience and clear direction we can almost source anything.
View our collection of rings to explore gemstone options.
CAN YOU USE DIAMONDS - AND IF YES, ARE THEY CONFLICT FREE?
Yes – all of our Diamonds are certified and conflict free. They are purchased from accredited suppliers only.
CAN YOU USE MY STONES AND / OR GOLD?
At this stage unfortunately we do not work with customer supplied stones or metals.
PRODUCTION
WHERE ARE YOUR PIECES MADE?
All of our rings are crafted locally right here in Qld, Australia.
On every single ring we work closely, in person with our Violet Gray Jewellers to ensure *she, your ring, is of the highest standards ~ both in material and craftsmanship.
The integrity behind and quality of all Violet Gray pieces is of the highest importance.
HOW LONG DOES IT TAKE TO COMPLETE A BESPOKE PIECE?
The best things in life take time…
All Violet Gray Bespoke rings are crafted to order so generally it takes anywhere from 4 – 16 weeks depending on the complexity of your design, and availability of the stone that you desire.
Please note that sometimes unforeseen delays can arise, but we will be in direct contact and updating you throughout the whole process.
CAN I REQUEST AN URGENT COMPLETION DATE?
We will always do the best we can to accommodate your requests. Generally if we have immediate access to the stone, we can make your piece within 3 weeks (absolute minimum time frame).
The sooner you get in touch and the more notice you can give us, the better.
CAN I PERSONALISE MY PIECE?
Yes!
All of our rings are crafted to order, so you have the option to completely personalise your piece.
You have options around the metal, stones, setting style, stone placement, engraving and hidden stones.
If you are chasing a completely unique one-of-a-kind feel, then the Bespoke service is definitely for you.
DO YOU OFFER ENGRAVING?
Yes, absolutely you can include a personal message or motif.
Maximum length is up to 16 characters.
Please note that engraving can add to the total production time.
CAN YOU MAKE OTHER BESPOKE PIECES OUTSIDE OF RINGS?
Yes ~ we are always open to your requests.
Earrings, necklaces and bracelets are all also a possibly.
Email us at hello@violetgraydesign.com
HOW CAN I BOOK A SHOWING?
We are 100% online, so at the moment there is no physical studio or shop location open the public.
In regard to our rings, we can organise an in-person or online (virtual) showing so that you can try on the pieces and chat further about the bespoke process.
Simply contact us here.
SHIPPING
DO YOU SHIP INTERNATIONALLY (OUTSIDE OF AUSTRALIA)?
Yes we ship all over the world.
For all of our shipping options, carriers, prices and timeframes please explore our comprehensive Shipping Page HERE
WILL MY ORDER BE INSURED AND TRACKABLE?
National (Australia wide) parcels are sent with Australia Post; insured and trackable.
We do recommend choosing the ‘Express Post’ shipping option for rings.
All pieces will require a signature upon delivery.
International orders are sent with DHL WooCommerce or DHL Express.
CAN I REQUEST EXPRESS SHIPPING?
Yes you can.
If you would like your ring sent via Courier or via a different carrier to those that we already partner with, please email us for a shipping quote. Hello@violetgraydesign.com
CARE / WARRANTY
HOW DO I CARE FOR MY BESPOKE PIECE?
Fine jewellery is delicate by nature, so to extend the life and maintain the condition of your Violet Gray piece we have curated a compressive care guide.
Please familiarise yourself with it HERE
CAN I RETURN MY RING?
Please note that all Made to Order and Bespoke pieces cannot be returned once purchased. Once the designs for a Bespoke piece are approved by the client, the sale is considered final. These pieces are custom-made to your specifications and vision, and therefore are not eligible for return or refund.
We hope that you can appreciate the time, skill, and personal attention involved in sourcing for and crafting Bespoke pieces. These are highly individualised and labour-intensive processes.
If a Ready to Wear piece has been customised (ie. a ring resized or personalised engraving added) it cannot be returned due to change of mind post purchase.
To read more, view our Returns & Exchanges information
IS MY RING UNDER WARRANTY?
Yes – all Violet Gray pieces come with a 6 month warranty which covers all manufacturing faults, defined as such after assessment by our team.
Faults incurred after this timeframe are considered a result of general wear and tear, or from mishandling and are NOT covered by warranty.
Manufacturing faults do not include: broken (or snapped) chains, snapped pendants, misshapen ring bands, bent claws or chipped / cracked / lost gemstones.
Items purchased at a discounted rate (SALE ITEMS) are not covered by warranty.
Familiarise yourself with our Returns & Exchanges policies and also, our detailed Care advise.