1. Start with an Enquiry

Our Bespoke service allows you to create a piece that is individually designed around your story, preferences and the way you intend to wear it.

Working directly with Alex & Nat, you’ll be guided through gemstone selection, design development, metal choices and the finer personal details that make the piece yours.

From the first conversation through to the final design, you’ll be involved in creating a considered piece crafted specifically for you.

Yes. Many of our bespoke pieces begin with an existing Violet Gray design and are thoughtfully adapted to feel more personal to you.

We can explore different gemstones, stone shapes, metals, settings and accent details. Elements from more than one Violet Gray design may also be brought together where they work beautifully and structurally.

Once a design is altered from its original specifications, it is considered a Bespoke piece and will be individually quoted.

We encourage you to visit your local Jeweller and have your fingers professionally sized. Remember that all of your fingers will vary between sizes and your dominant hand will be larger than the other (so have the finger you intend to wear your ring on sized). 

As ring sizes are not universal and there may be slight variances between our sizing and other brands, please also ask for the internal measurement in mm.

You can order our complementary adjustable ring sizer HERE

Or explore our SIZING GUIDE HERE (which includes a link to the International Ring Size Conversion Chart that we as a brand use and refer to). 

If the ring is a surprise, an existing ring worn on the same finger can provide the best starting point. A local jeweller may be able to measure it for you, or you can carefully trace its inside and outside edges and send the measurements to us.

You may also be able to ask a trusted friend or family member for help, or compare their ring with one of your own.

Because these methods provide an estimate rather than a confirmed size, some adjustment may be needed after the proposal. We’ll guide you through the available options if resizing is required.

We have additional tips and tricks HERE. If you need extra assistance, we are so happy to help. Email hello@violetgraydesign.com

Many rings can be resized, although the available adjustment will depend on the design, setting, metal and amount of size change required.

Please have the intended finger professionally measured and contact us before returning your ring. We will review the design and provide return instructions, an estimated timeframe and any applicable resizing cost.

Straightforward resizes generally take approximately 1–2 weeks once received, plus shipping time. More complex designs may require additional time or an alternative solution.

Please do not have your ring resized by another jeweller before speaking with us, as third-party alterations may affect our ability to assess or work on the piece in the future.

We primarily craft our rings in 14ct yellow, rose or white gold, offering a beautiful balance of durability, colour and everyday wearability.

Depending on the design, we can also work with 9ct or 18ct gold and platinum. We’ll guide you through the differences in appearance, durability, maintenance and price to help you choose the most suitable metal for your piece.

The precious metals used in our Australian-crafted rings are sourced through trusted Australian suppliers.

At this stage, we do not offer Bespoke pieces in sterling silver or plated metals.

Your wish is our command!

We work with a wide range of natural and lab-grown gemstones, including Australian sapphires, diamonds, spinels, emeralds, rubies, tourmalines, zircons and more.

Through our trusted network of Australian and international suppliers, we can source stones in a variety of colours, shapes, sizes and price points. Each stone is carefully selected for its beauty, quality and suitability for your design and everyday wear.

If you have something particular in mind, let us know, we would love to explore what may be available.

Yes. We work with both natural and lab-grown diamonds, sourced through trusted and accredited suppliers.

Our natural diamonds are sourced in accordance with the Kimberley Process, which is designed to prevent conflict diamonds from entering the global supply chain. Where applicable, larger diamonds are accompanied by independent certification from recognised laboratories such as GIA.

Yes, in many cases we can incorporate your existing gemstones or account for your gold as part of a bespoke piece.

All client-supplied gemstones must first be assessed to confirm their condition and suitability for the proposed design. As older or previously set stones can contain existing wear, damage or inclusions, we will discuss any identified risks with you before proceeding.

Client-supplied gold is generally recycled in exchange for a credit toward your new piece. The gold used to create your new jewellery will therefore not usually be the same physical gold you supplied. The value of your credit will be confirmed following assessment.

Please include details and photographs of your stones or gold when submitting your bespoke enquiry.

All of our rings are crafted locally right here in Qld, Australia.

On every single ring we work closely, in person with our Violet Gray Jewellers to ensure *she, your ring, is of the highest standards ~ both in material and craftsmanship.

The integrity behind and quality of all Violet Gray pieces is of the highest importance.

The best things in life take time…

All Violet Gray Bespoke rings are crafted to order so generally once your stones have been chosen and your design approved, expect it to take 4-6 weeks to receive your finished piece.

Please note that sometimes unforeseen delays can arise, but we will be in direct contact and updating you throughout the whole process.

We will always do the best we can to accommodate your requests. Generally if we have immediate access to the stone, we can make your piece within 3 weeks (absolute minimum time frame). 

The sooner you get in touch and the more notice you can give us, the better.

Yes!

All of our rings are crafted to order, so you have the option to completely personalise your piece.

You have options around the metal, stones, setting style, stone placement, engraving and hidden stones.

If you are chasing a completely unique one-of-a-kind feel, then the Bespoke service is definitely for you.

Yes, absolutely you can include a personal message or motif on the inside of your band.

Maximum length that we recommend is up to 16 characters which includes letters, numbers or symbols.

Please note that engraving can add to the total production time.

Yes ~ we are always open to your requests. Earrings, necklaces and bracelets are all also a possibility.

Email us at hello@violetgraydesign.com

We are 100% online, so at the moment there is no physical studio or shop location open the public.

In regard to our rings, we can organise an in-person or online (virtual) showing with Alex so that you can try on the pieces and chat further about the bespoke process.

Simply contact us here.

Yes we ship all over the world.

For all of our shipping options, carriers, prices and timeframes please explore our comprehensive Shipping Page HERE

Yes. All Violet Gray orders are fully insured and trackable while in transit, and tracking details will be emailed to you once your order has been dispatched.

A signature will be required upon delivery to ensure your piece arrives safely.

For further information, please view our Shipping Policy.

Yes. Express shipping is available for both Australian and international orders where supported by the destination and carrier.

Please note that express shipping reduces the delivery time only - it does not shorten the time required to create your bespoke piece. If you are working toward a particular date, please let us know as early as possible so we can confirm whether your timeframe is achievable.

Your bespoke piece is designed to be worn and enjoyed, but all fine jewellery requires considered care.

We recommend removing your jewellery before sleeping, exercising, swimming, gardening, cleaning or using chemicals. Avoid impact, pressure and sudden temperature changes, and store your piece separately when it is not being worn.

Have your ring professionally cleaned and inspected every 6 - 12 months so the settings and stones can be checked for signs of wear.

Please read our complete Jewellery Care Guide for detailed advice specific to your metal and gemstones.

A Bespoke piece involves a lot of time, skill, and personal attention in sourcing for and crafting Bespoke pieces. These are highly individualised and labour-intensive processes. As every Made to Order and Bespoke piece is individually created to your approved design and specifications, we do not accept returns or provide refunds for change of mind.

Once you have approved your final design, gemstone selection, metal and specifications, production will begin and the sale is considered final. A later change in preference - including deciding that you no longer like an approved design is considered a change of mind, provided the completed piece is consistent with the design and specifications you approved.

If you believe there is a problem with your piece, please contact us so that it can be returned and professionally assessed.

Where an issue is confirmed to be a minor or repairable manufacturing fault, Violet Gray will repair the piece at no cost within a reasonable timeframe. A refund will not ordinarily be provided where the issue can be appropriately remedied through repair.

Every Violet Gray piece is crafted with care and made to be worn and loved for many years.

We offer a 6 month warranty period. 

If you believe there is an issue with your ring, please contact us before arranging any work with another jeweller. We will provide return instructions so the piece can be professionally assessed by our team.

If our assessment confirms a manufacturing fault covered by the Australian Consumer Law, we will repair the piece at no cost within a reasonable timeframe.

Manufacturing faults do not include damage caused by accidental impact, general wear and tear, improper care, misuse, unauthorised alterations or repairs completed by another jeweller.

Bent claws, misshapen bands and chipped, cracked or lost gemstones are not automatically considered manufacturing faults. Each concern will be assessed individually to determine its cause.

Please familiarise yourself with our our detailed Care advise.