TERMS AND CONDITIONS
This website is owned and operated by Violet Gray Pty Ltd trading from Tweed Heads, NSW 2485 Australia.
Violet Gray Pty Ltd refers all users to our Terms and Conditions, set out below. Your access to our website and use of our service is contingent upon your reading of, and agreement to our Terms and Conditions. Once you purchase a Violet Gray product, you are engaging in our service and are assumed to have read the following and are therefore bound by it, at all times
Any reference to ‘we’, ‘our’ or ‘us’ refers to Violet Gray Pty Ltd. Any reference to ‘you’ or ‘your’ refers to Violet Gray Pty Ltd website visitors and customers.
VIOLET GRAY DESIGN SERVICE
Violet Gray is an intentional jewellery label, based on the east coast of Australia. We carefully and thoughtfully select all of our materials- from all over the world, and create unique pieces of treasured jewellery that will enrich your life.
Violet Gray, the website, provides an online shopping service available to users all over the world.
We reserve the right to make amendments to our website, our service or our products, at any time, without notice or consequence.
Violet Gray may refuse service to any person or persons who we deem as having misused our service or products, used them in contravention of our Terms and Conditions or used them in an illegal or otherwise prohibited manner.
ORDERS AND PAYMENT
Orders for Violet Gray products can be made through our website by selecting your desired pieces and completing the checkout process.
All prices are displayed in full AUD amounts. You can view prices in your local currency by adjusting the currency on our website header banner. If you are ordering from a location other than Australia, your financial institution will be responsible for converting your order amount into your local currency. Violet Gray will not be responsible for any fees associated with this conversion.
Payment must be made in full at the completion of checkout, in order to confirm your order. We accept payment via PayPal and all major Credit Cards.
All orders, once payment has cleared, will be confirmed via e-mail. You will receive a unique order number, which is to be quoted in any correspondence with Violet Gray regarding your order. Upon receipt of this e-mail, please ensure that you double check all details of the order, especially your delivery address. We are unable to re-route order once they have been shipped.
If you wish to cancel your order, please contact us within 24 hours of confirmation. We will make every attempt to comply with cancellation requests, however if your order has commenced packaging or been shipped, we are unable to cancel it.
If Violet Gray needs to cancel an order, for whatever reason, we will contact you to inform you and provide an immediate and full refund via your original method of payment.
Violet Gray is thrilled to offer repeat complimentary EXPRESS SHIPPING for all Australian subscribers.
All other shipping information is outlined below.
AUSTRALIA: Violet Gray ships all Australian orders via Australia Post, or Sendle, Australia’s first carbon neutral delivery service. Items are sent with tracking numbers, so you are able to track the status of your shipment after it leaves Violet Gray.
$10.95 Australia Post (EXPRESS) || 1 – 5 business days, signature on delivery.
This timeframe is intended simply as a guideline. Violet Gray will not be responsible for delays in delivery, which stem from circumstances beyond our control. Missing or damaged orders need to be taken up with the postal service responsible for your delivery.
Violet Gray Design will not action any missing orders until the recommended delivery timeframe has lapsed, and the postal service has been contacted.
INTERNATIONAL: Violet Gray ships all international orders with DHL.
$14.95 DHL eCommerce (standard) || 7 – 21 business days, signature on delivery.
$50 DHL EXPRESS || 1 – 5 business days, insurance and signature on delivery.
If you are unable to select your desired shipping location, please contact us at: [email protected] and we will make shipping arrangements to your location.
CUSTOMS DUTIES: If you are ordering from a location other than Australia, you will be responsible for any customs duties, taxes or levies that may be associated with delivery in your local country. They are respective to your order value and destination country.
Violet Gray Design is not responsible for being aware or, or reimbursing customers for any such fees.
Please ensure that you are conscious of the customs protocols in your own country before placing your order.
CREDITS & EXCHANGES
We want you to be completely happy with your Violet Gray piece. If you feel that your order is not perfect for you, Violet Gray is happy to provide a store credit for items returned within 7 days* of delivery (minus the shipping costs we have incurred with your order).
We unfortunately cannot always guarantee that additional size options will be available, in the event that you need to exchange your item’s size.
How to return? Simply rustle up your ‘proof of purchase’ then:
- Contact [email protected] and grab a Return Authorisation number
- Arrange return shipping (including insurance)
- Post your item back ASAP in it’s original, unworn condition and packaging
- Upon receipt, we will promptly exchange or credit the original item value.
Credit notes are valid for a 6 month period.
Please note – Unfortunately, Violet Gray cannot accept returns of earrings/studs due to health and hygiene regulations.
NOTE: All shipping charges associated with the credit or return are the responsibility of the customer. They must be sent via a prepaid and traceable method to ensure safe and documented delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a shipping charge will be applied.
Please note that we are unable to offer returns or exchanges on sale items.
Goods wanting to be returned beyond our 7 day exchange / return period are non-refundable.
No returns or refunds will be given on any broken or damaged items unless damaged in transit on original purchase or if deemed to be a manufacturing fault upon assessment by our team.
All items are checked prior to dispatch as a part of the Violet Gray quality control process.
If by chance you receive the item and it has been damaged in transit, get in touch within 48 hours of receiving the delivery via [email protected]
PRODUCT APPEARANCE AND DESCRIPTION
At Violet Gray we pride ourselves on the uniqueness of our jewellery. Each piece is hand crafted, and has a raw feel to it. No item is perfect, with natural flaws a special feature of our materials, and no two pieces are alike. We make every attempt to accurately display product appearances and colours on our website. Natural stones may vary in colour, shape, clarity and size. We always try our best to replicate, as closely as possible, the piece you have ordered, however appearances may not always be identical. Please be aware of this before your place your order.
Please pay attention to all product descriptions and sizing advice and measurements, when selecting your piece.
We are always happy to exchange products for different sizes, provided our return criteria is met, however we cannot guarantee that further sizes will be available. To avoid disappointment, please follow any measurement advice and do not hesitate to contact us if you need assistance in making your selection or determining your size.
Please pay close and careful attention to any care guidelines or instructions that are published on our website or that accompany your product. Our jewellery is delicate and needs a little love, to ensure its longevity. If you need any assistance with caring for your product, please do not hesitate to contact us at: [email protected]
Violet Gray offers a 6-month warranty on all products. This warranty protects against manufacturing defects only, and cannot be claimed for general wear and tear.
If you believe there is a manufacturing defect or flaw in your piece, please contact us at: [email protected], providing your proof of purchase and outlining the defect in your product- using corresponding photographs where necessary.
We reserve the right to inspect products before accepting returns for replacement, based on warranty. If your warranty claim is approved, we will issue a Return Authorisation number and replace your item, once it is returned to us.
Warranty claims will not be successful if we believe there has been some misuse or damage to our product caused by you, or if we have reason to believe that our care and maintenance guidelines have not been observed. Warranty claims will also not be approved for tarnishing, or any other issue that occurs naturally in the normal course of wearing your jewellery (e.g. contact with creams/moisturizers may have an impact on the appearance of your jewellery over time.)
PRODUCT SAFETY AND LIABILITY
While every attempt is made to ensure our jewellery is safe and secure, Violet Gray designs and creates our jewellery, for aesthetic purposes. Our jewellery is made up of several small parts, which could pose a significant choking risk to children. Our jewellery is not intended as a child appropriate or friendly toy. Customers are responsible for using discretion when determining whether or not our jewellery is appropriate for their child.
Please do not leave children unsupervised or unattended with our pieces of jewellery, including children’s jewellery. Customers are accountable, at all times, for governing the sensible and responsible use of our products. Customers assume full responsibility for the safety and wellbeing of any individuals around them or in there care whilst using our products.
Violet Gray excludes itself from all liability should loss, damage or injury occur as a result of using or misusing our products. We do not take responsibility for our products, or any consequences of their use, after they have left Violet Gray.
Violet Gray may occasionally run promotions or special offers. These may include, but are not limited to: sales, coupon codes or giveaways. Each promotion or special offer that we run will have its own conditions or guidelines, which must be complied with in full, for valid redemption of the offer.
We may run giveaway promotions alone, or in conjunction with other brands. Promotions run with other brands may require you to share your details with both Violet Gray and the third party brand. Winners of giveaways will be announced via social media and will need to contact us in order to claim their prizes. If prizes are unclaimed, we reserve the right to select another winner. Prizes are not transferable or redeemable for cash.
Coupon codes must be entered correctly at the relevant point of checkout, in order to be validly redeemed. Violet Gray is unable to apply discounts retrospectively if you have failed to enter your code in the correct manner during checkout. Only one promotional or coupon code may be applied to each order.
Sale periods will only run for limited periods of time and we reserve the right to exclude certain items or ranges of items from sales.
We reserve the right to suspend, cancel, lengthen or otherwise modify the application or conditions of any promotion, at any time, without consequence.
Furthermore we reserve the right to limit the use of promotional or sale codes to full price items.
Any original Violet Gray designs, images, photographs, illustrations, logos, texts or other intellectual property content that we make available throughout our website and wider brand is our intellectual property and remains our copyright material at all times.
In limited circumstances, Violet Gray may allow the gathering, printing, storing, copying or sharing of these materials for personal or individual purposes. We do not, however, allow any of this intellectual property material to be used in any of these ways for the purposes of establishing or advancing any business or in connection with any commercial or related venture.
Violet Gray will pursue any person or persons who misuses our intellectual property or uses it for an illegal or otherwise prohibited manner. We reserve the right to refuse service to any person or persons who we deem as having used our intellectual property in contravention of our copyright holder rights.
At Violet Gray we have a passion for what we do and what we believe in. We are not medical or psychological experts, in any way, nor do we claim to be conveying this type of information to our customers. The information that we publish about the healing properties of stones and chakras is made up of our own personal beliefs. Our personal experiences with these materials may not be your own. Please be aware that benefits may vary from person to person.
We feel that crystals can promote personal healing and positivity, amongst other things, however we do not advocate their use as a replacement for medical treatment or advice. Please do not rely on our information, opinions or products for this purpose. If you require medical care please consult with a medical professional.
LINKS TO THIRD PARTY WEBSITES
Violet Gray may provide links or directives to third party websites as a means of information, enjoyment or marketing. The material or content provided within these links are not intended as a representation of the Violet Gray brand, service, employees or opinions. Following these links is at users discretion.
Violet Gray, whilst providing these links, is not responsible for policing the services, practices, policies or content of any third party service. We will not be held responsible for any loss, damage or otherwise that may occur through the use or misuse of third party services.
LIABILITY AND INDEMNITY
To the maximum extent permitted by law, Violet Gray cannot be held liable or responsible for any loss or damage that any person or persons may suffer as a direct or indirect result of accessing our website, utilizing our service, or using or misusing our jewellery or other products.
Any content, information or imagery provided through the Violet Gray website, or through correspondence with our employees or agents, is strictly intended for general purposes. Violet Gray does not guarantee the accuracy, currency, reliability or completeness of the material provided.
WHOLE OF TERMS AND CONDITIONS
Violet Gray intends these Terms and Conditions to comprise the entirety of the Terms and Conditions, which governs the relationship between us and our customers and users.
Unless specifically intended and stated, no other term, condition, assurance, representation, warranty or inference is intended to apply. The only exception will be those provisions applicable through the application of some relevant piece of legislation.
Severing or altering one section of this document will not render the rest of the document void. All remaining parts will continue to be valid and applicable in the event that one section is edited or removed.
CHANGES TO TERMS AND CONDITIONS
Violet Gray reserves the right to make amendments to our Terms and Conditions, at any time without notice or consequence. If we make any changes to our Terms and Conditions, they will be published in this document and will take immediate and full effect from their time of publication.
Violet Gray users are responsible for keeping up to date with our Terms and Conditions. Your continued access to our website and use of our service indicates your acceptance and consent to any modifications made.
These Terms and Conditions are current as of July 2015. If you would like any more details about our Terms and Conditions please contact us at: [email protected]
Violet Gray understands that privacy is paramount, and that our customers first concern is the security of the information they share online.
Violet Gray endeavors, at all times, to maintain the highest standards of security of personal and private information.
We have developed strict privacy practices, in accordance with Australian Privacy Legislation, in the hopes that we will be able to make you feel comfortable with your online experience with Violet Gray.
We have prepared the following information, to make users aware of the way in which we will request, collect, store and handle your personal details. Once you engage in our service, we assume that you have read and consented to the use of your personal information in the ways outlined, or ways incidental to those uses.
COLLECTION OF PERSONAL INFORMATION
Violet Gray will only ever request information of a personal nature from you at the time that it becomes vital to us, in order to fulfill one of our business activities or functions. We will only ever use such information in carrying out our service to you, to the best of our ability.
If you choose to shop with us online at Violet Gray we may request one or more of the following pieces of information from you:
Your full name
Your e-mail address
Your contact telephone number
Your postal address
Your payment information
The information we might require is not necessarily limited to the aforementioned details and may extend to include any piece of information reasonably necessary to complete or assist with your order in the ordinary course of business.
USE AND STORAGE OF PERSONAL INFORMATION
We will use any necessary information to fulfill your current order, and we may store details for the purposes of streamlining your experience in the future.
Your e-mail address may be used to update you about Violet Gray products or promotions. If you wish to stop receiving such marketing communications, please contact us and we will remove your e-mail from our subscription list. You are welcome to re-join us at any time!
We always store your personal information as carefully and securely as possible- whether that is in physical or electronic format. The only persons who will have access to your information will be employees or authorized agents of Violet Gray. Information will only ever be accessed at the time that we need to use it to fulfill your order, assist you in correspondence of a customer service nature or update you about promotional offers, sales or other Violet Gray information.
Information is treated as highly confidential by any party who deals with it. When information is no longer required it is deleted or otherwise destroyed.
Violet Gray will never share your information with any third party without your express consent.
ACCESS TO PERSONAL INFORMATION
The law permits you to request access to your personal details, whenever you choose. If you need to view or edit your personal information held by Violet Gray please contact us directly and we will comply with your request within a reasonable timeframe.
We will not allow a third party to gain access to your information for the purposes of viewing or editing it on your behalf.
Violet Gray may also collate specific pieces of non-identifiable information about your visit to our website. The use of ‘Cookies’ enables us to retain information, which includes, but is not limited to: navigational information, referring websites and location information.
This information is used mainly for statistical purposes but may also be used to improve your experience by, for example, remembering your preferences or the contents of your shopping cart.
This information is always 100% anonymous. No attempt to match it up with your identifiable details is ever made, under any circumstances.
You are; of course, welcome to disable ‘Cookies’ by altering the settings on your device. This will prevent the process of the transfer of this information.
SOCIAL MEDIA INFORMATION
We cannot, however, guarantee the security of your information when it comes to its use or misuse by any third party who may also have access to these platforms. Please use caution when sharing information in these public forums.
DATA OVER THE INTERNET
The Internet is a global network. Therefore, any data that you transmit whilst using the Internet, is transmitted globally. By accessing and using the Violet Gray website you are authorizing the global transmission of your data.
Violet Gray will not be held responsible for any consequences that flow from such automatic transmission.
CHANGES TO PRIVACY PRACTICES
We may occasionally make amendments to our privacy practices and processes. Any changes that would effect the way in which we request, collect, store or deal with your information, will be published here. We reserve the right to make these changes without notice or consequence.