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Returns & Exchanges

 

APPEARANCE

We feel that a piece of jewellery should be as unique as the person who wears it.

While looking through our website, do no expect to find flawless, perfect pieces. Because the majority of our pieces are created by hand, we like them to feel a little raw. Like people, each piece will be different from the last and no two Violet Gray pieces are exactly the same.

Each stone will vary slightly in colour, clarity, shape and size.

We do our best to replicate the piece that you have ordered, but the stones will alter depending on availability.

 


 

SALE

There are no refunds, exchanges or warranties offered on any items purchased when on SALE. Upon purchasing from the Violet Gray store, you agree to the terms and conditions, therefore understand that his policy is final.

All information below is void for SALE purchases.

 


 

CREDITS AND EXCHANGES

We will happily exchange or credit purchases within 7 days of delivery.

Simply rustle up your ‘proof of purchase’ then:

  • Contact hello@violetgraydesign.com and grab a Return Authorisation number
  • Arrange return shipping (including insurance)
  • Post your item back ASAP in it’s original condition and packaging
  • Upon receipt, we will promptly exchange or credit the original item value

NOTEAll shipping charges associated with the credit or return are the responsibility of the customer. You will not be credited for initial shipping charges. Please note that we are unable to offer returns or exchanges on sale items, unless faulty.

 


 

REFUNDS

Goods sold are non-refundable.

No returns or refunds will be given on any broken or damaged items unless damaged in transit on original purchase or if deemed to be a manufacturing fault.

All items are checked prior to dispatch as a part of the Violet Gray quality control process. If by chance you receive the item and it has been damaged in transit, get in touch within 48 hours of receiving the delivery via hello@violetgraydesign.com

 


 

WARRANTY

We create and source all products crafted from the highest quality of material – nothing but the best! They are still delicate though, so follow the care instructions and everybody will be happy and enjoy a long life together.

If you find a product fault within 6 months of purchase date, we can sort it out.

Simply rustle up your ‘proof of purchase’ then:

  • Contact hello@violetgraydesign.com and grab a Return Authorisation number
  • Follow the prompts to organise a replacement or repair (at our discretion).

Remember – this warranty covers manufacturing faults (but does not cover neglect or wear and tear), so tread carefully.

General wear and tear that occurs from use is not considered a manufacturing fault.

Carefully read care instructions as delivered with your item and be aware of the delicate nature of your Violet Gray piece. Pieces of jewellery will not be replaced if tarnishing of the plating occurs. This is commonly due to general wear and tear and exposure to perfumes, moisturisers and heat from the body.

If the item is deemed to be faulty Violet Gray will happily repair or replace the item with the same, or if no longer available, the most similar item.

SALE ITEMS ARE NOT COVERED BY WARRANTY 

Need to be reminded on how to care for you piece?

Visit our JEWELLERY CARE INFO

 


 

CHILDREN’S JEWELLERY

To ensure the safety of your little one, please supervise whilst wearing. Do not leave your child unsupervised whilst wearing their Violet Gray jewellery.

Violet Gray does not take any responsibly for any harm caused due to wearing.

 


 

DISCLAIMER

We are not doctors, nor do we ever claim to be. All information regarding the healing properties of stones and chakras are of our own personal beliefs.

Just because a crystal or stone is alleged to possess one or more healing properties, it does not necessarily mean that you will definitely experience the same benefits from any such properties. We offer our opinion, please execute your freedom of choice with how you receive this information. We feel that crystals do support energetic well-being, but should not be used as a replacement for medical treatment of any nature. For medical advice, please consult your chosen healthcare specialist.

Love your crystals and how they make you feel; this is what we do.

 

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