FAQs

ABOUT VIOLET GRAY PRODUCTS

WHO DESIGNS AND MAKES VIOLET GRAY PRODUCTS?

Violet Gray is the absolute love child of one Australian designer ~ Alexandra Olsen. Creations are designed, crafted and collected from all over the world.

Visit the THE STORY section of the website to learn more about Violet Gray.

 

WHERE DO MATERIALS USED FOR VIOLET GRAY COME FROM?

The Violet Gray components used are sourced from the highest quality.

We love working with the local people and have built strong friendships and business relationships with a few core, talented artisans.

 

BUYING FROM VIOLET GRAY

HOW CAN I BUY A VIOLET GRAY TREASURE?

You can purchase Violet Gray products from this website (mainly) and from a very few carefully selected retail outlets /studios.

To make a purchase through this website simply browse the site, add the products to your basket then checkout and pay via our secure payment gateway.

To keep up-to-date with where you can find Violet Gray, please “LIKE” our Facebook page or follow us on Instagram.

You can also join our mailing list to receive periodic updates about news and events (as well as special sneak-previews on new ranges).

 

WHAT CURRENCY IS USED IN THIS STORE?

All prices shown are in Australian Dollars.

You can change the currency for a price estimation in the top right corner of the website.

 

CAN I PURCHASE MORE THAN ONE ITEM AT THE SAME TIME?

Of course!

You can add as many items to your shopping cart before checking out. You can edit the quantity of each item from your cart.

 

HOW ARE VIOLET GRAY PRODUCTS PACKAGED?

We take great pride in our beautiful packaging!

When you order a VG piece online, you will receive your order safely packed inside the signature VG recycled box.

All orders are now PLASTIC FREE.

* Please note: We are conscious of our environmental impact and therefore each order will come in only one box unless otherwise requested. We attempt to minimise the amount of packaging used.

 

CAN YOU INCLUDE A NOTE UPON REQUEST?

Yes! Simply include the details in the purchase notes when you are processing your order. We then send the treasure and personalised card directly to the receiver.

 

WHERE DO YOU DELIVER, AND HOW MUCH DOES IT COST?

Violet Gray ships worldwide.

Orders are shipped both nationally and internationally.

 

ALL global orders over $150 are shipped complimentary (cannot be used in conjunction with any other discounted coupon). 

 

AUSTRALIA:

We ship all orders via Australia Post or via Sendle, Australias first carbon neutral delivery service.

$8.95 Australia Post (standard) || 2 – 5 business days, signature on delivery.

$14.95 Australia Post (EXPRESS) || 1 – 3 business days, signature on delivery.

 

INTERNATIONAL:

We ship all International orders via DHL.

$14.95 DHL eCommerce (standard) || 7 – 21 business days, signature on delivery.

$35 DHL EXPRESS || 1 – 5 business days, insurance and signature on delivery.

 

For more shipping information, explore HERE

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard, American Express or PayPal.

Afterpay is also an option for Australian and New Zealand residents.

 

WHAT ARE THE TERMS AND CONDITIONS FOR THE USE OF THIS SITE?

Please read our full Terms and Conditions.

 

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