Questions? Feedback? powered by Olark live chat software

FAQs

ABOUT VIOLET GRAY PRODUCTS

WHO DESIGNS AND MAKES VIOLET GRAY PRODUCTS?

Violet Gray is the absolute love child of one Australian designer ~ Alexandra Olsen. Creations are designed, crafted and collected from all over the world.

Visit the THE STORY section of the website to learn more about Violet Gray.

 

WHERE DO MATERIALS USED FOR VIOLET GRAY COME FROM?

The Violet Gray components used are sourced from the highest quality.

We love working with the local people and have built strong friendships and business relationships with a few core, talented artisans.

 

BUYING FROM VIOLET GRAY

HOW CAN I BUY A VIOLET GRAY TREASURE?

You can purchase Violet Gray products from this website and from a few carefully selected retail outlets /studios. To make a purchase through this website simply browse the site, add the products to your basket then checkout and pay via our secure payment gateway.

To keep up-to-date with where you can find Violet Gray, please “LIKE” our Facebook page or follow us on Instagram.

You can also join our mailing list to receive periodic updates about news and events (as well as special sneak-previews on new ranges).

 

WHAT CURRENCY IS USED IN THIS STORE?

All prices shown are in Australian Dollars.

 

CAN I PURCHASE MORE THAN ONE ITEM AT THE SAME TIME?

Of course!

You can add as many items to your shopping cart before checking out. You can edit the quantity of each item from your cart.

 

HOW ARE VIOLET GRAY PRODUCTS PACKAGED?

We take great pride in our beautiful packaging! When you order a VG piece online, you will receive your order safely packed inside the signature VG traditional Indonesian, aluminium blessing box. Each box has been hand crafted by a family from Indonesia. Inside the box will be your items, placed within a Violet Gray organic pouch. You will also receive a small story card explaining the piece.

* Please note: We are conscious of our environmental impact and therefore each order will come in only one silver box unless otherwise requested. We attempt to minimise the amount of packaging used.

SALE ITEMS DO NOT COME IN A SILVER TIN. 

 

CAN YOU INCLUDE A NOTE UPON REQUEST?

Yes! Simply include the details in the purchase notes when you are processing your order. We then send the treasure and personalised card directly to the receiver.

 

WHAT IS 'PREMIUM' GIFT WRAPPING?

Your order will be carefully packaged within the standard VG packaging (see above). We will then personally wrap your box in wrapping purple tissue paper. A small, recycled brown gift tag will also be included for your use.

We bring ease to birthdays, anniversaries, last minute or ‘just because’ gifts….

 

WHERE DO YOU DELIVER, AND HOW MUCH DOES IT COST?

Violet Gray ships worldwide. Orders are shipped daily (business days) both nationally and internationally.

National (Australia wide) shipping is $7.95 for Express Post and International shipping is $10.95. ALL global orders over $150 are shipped for FREE.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard, American Express or PayPal.

 

WHAT ARE THE TERMS AND CONDITIONS FOR THE USE OF THIS SITE?

Please read our full Terms and Conditions.

 

JOIN + receive 10% off your first order