FAQs

GENERAL

WHO DESIGNS / MAKES VIOLET GRAY PIECES?

Violet Gray is the love child of designer ~ Alexandra Olsen. Our offerings are designed in northern NSW, Australia and crafted between Australia (all rings) and offshore (necklaces, charms, earrings and bracelets). 

Visit the THE STORY section of the website to learn more about the brand.

 

 

HOW CAN I PURCHASE A VIOLET GRAY PIECE?

You can purchase Violet Gray products solely from our website. We do not wholesale at this stage.

It is super simple – browse the site, add the products to your basket then checkout and pay via our secure payment gateway.

To keep up-to-date with all things Violet Gray, please “LIKE” our Facebook page or follow us on Instagram.

You can also join our mailing list to receive periodic updates about news and events (as well as special sneak-previews on new ranges).

 

 

Can I view the collection in person?

We are 100% online, so at the moment there is no physical studio or shop location open the public.

In regard to our rings, we can organise an in-person or online (virtual) showing so that you can try on the pieces and chat further about the bespoke process.

Simply fill out the online form found HERE

 

 

HOW ARE VIOLET GRAY PRODUCTS PACKAGED?

We take great pride in our beautiful packaging and we aim to create a memorable experience.

When you order a Violet Gray piece online, you will receive your order safely packaged inside the signature Violet Gray boxes.

All necklaces, charms or plain bands/rings will arrive in the Violet Gray cardboard gift box with accompanying cards.

Gemstone rings are packaged in our Australian crafted, purple gidgee timber boxes.

 

All orders are now PLASTIC FREE – using cardboard postal boxes, craft paper and paper tape.

 

Please note: We are conscious of our environmental impact and therefore each order will come in only one box unless otherwise requested.

We attempt to minimise the amount of packaging used.

 

 

CAN YOU INCLUDE A NOTE UPON REQUEST?

Yes, absolutely!

Simply include the details in the purchase notes when you are processing your order. We then send the treasure and personalised message directly to the receiver. (No invoice / purchase receipt included)

 

 

WHAT ARE THE TERMS AND CONDITIONS FOR THE USE OF THIS SITE?

Please read our full Terms and Conditions

 

PRODUCTION

Where are your pieces made?

All Violet Gray rings are handcrafted in Qld, Australia.

All other Violet Gray items (necklaces, charms, bracelets and earrings) and currently made offshore.

 

 

Can I personalise my piece?

Made to order rings, yes.

All other pieces in our current collection cannot be altered.

 

 

Do you offer engraving?

Potentially – yes.

With all made to order rings you you can include a personal message or motif.

Maximum length is up to 16 characters.

If you are interested in engraving for another piece, please email us to gage whether it is possible.

Hello@violetgraydesign.com

 

 

 

MATERIALS

What type of metals do you work with?

Violet Gray works with 925 sterling silver and a combination of 9kt, 14kt and 18kt gold (yellow, rose and white).

We prioritise quality and longevity, so we do not offer any copper, brass, gold plated, filled, wrapped or vermeil metals.

 

 

Is your metal nickel free?

Absolutely!

 

 

Are your stones natural?

All stones incorporated into Violet Gray pieces are Earth grown. We do not use any synthetic (lab grown) or imitation stones.

 

 

SIZING

HOW CAN I FIND MY RING SIZE?

We encourage you to visit your local Jeweller and have your fingers professionally sized. Remember that all of your fingers will vary between sizes and your dominant hand will be larger than the other (so have the finger you intend to wear your ring on sized)

As ring sizes are not universal and there may be slight variances between our sizing and other brands, please also ask for the internal measurement in mm.

You can order our ring sizer for $5 HERE

Or explore our SIZING GUIDE HERE (which includes a link to the International Ring Size Conversion Chart that we refer to).

 

 

THE RING IS A SECRET, DO YOU HAVE ANY TOPS ON HOW TO WORK OUT HER SIZING?

Yes! We have additional tips and tricks HERE

If you need extra assistance, we are so happy to help. Email hello@violetgraydesign.com

 

 

WHAT IF THE RING DOESN'T FIT?

Rest assured, most of our rings can be resized.

The best way to move forward is to have your finger professionally sized by a jeweller and then contact us to establish the next step / receive further instructions for returning your beautiful ring.

If the resize is uncomplicated, generally expect a 1-2 week turn around (plus shipping times).

 

 

PAYMENT

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard, American Express or PayPal.

Afterpay or ZIP is also an option for Australian and New Zealand residents.

Sezzle is an option for USA residents.

 

 

WHAT CURRENCY IS USED IN YOUR ONLINE STORE?

We are an Australian store so all prices shown are in Australian Dollars.

You can change the currency to USD, CAN, GB or EUR for a price estimation in the top right corner of the website.

Please note: Your order will be transacted in AUD by your bank upon completion of your purchase, and then converted to your local currency. The order total shown on the website is only an estimate of the final amount based on recent currency conversion rates. 

 

 

SHIPPING

Do you ship internationally (outside of Australia)?

Yes we ship all over the world.

For all of our shipping options, carriers, prices and timeframes please explore our comprehensive Shipping Page HERE

 

 

What is the timeframe and cost?

ALL global orders over $150 are shipped complimentary (cannot be used in conjunction with any other coupons, including the 5% off one time welcome discount). 

Time frame is dictated by your location and which service you selected in the checkout.

All estimates begin from dispatch (which means after your order has been packaged and departed from our studio).

 

AUSTRALIA

We ship all orders via Australia Post or via Sendle, Australias first carbon neutral delivery service.

$8.95 Australia Post (standard) || 2 – 5 business days, signature on delivery.

$14.95 Australia Post (EXPRESS) || 1 – 3 business days, signature on delivery.

 

INTERNATIONAL:

We ship all International orders via DHL.

$14.95 DHL eCommerce (standard) || 7 – 21 business days, signature on delivery.

$35 DHL EXPRESS || 1 – 5 business days, insurance and signature on delivery.

 

 

 

Can I request an urgent postage?

We will always do the best we can to accommodate your requests.

Get in touch with us prior to completing your order to ensure that we can meet your timeline.

Email hello@violetgraydeisgn.com

 

 

How do I track my parcel?

You can track your order using the consignment number that you will have received via email upon shipping.

If you do not receive, please check your SPAM FOLDER in your email account.

We have created a comprehensive tracking page with easy to follow instructions.

Please explore it HERE

 

 

CARE / WARRANTY

HOW DO I CARE FOR MY PIECE?

Fine jewellery is delicate by nature, so to  extend the life and maintain the condition of your Violet Gray piece we have curated a compressive care guide.

Please familiarise yourself with it HERE

 

 

 

 

CAN I RETURN MY ITEM?

If you change your mind, we will happily offer a credit note (minus the shipping charge) within 7 days of receiving your items.

Please note: We do not exchange or refund due to a change of mind or incorrect purchase. 

To read more, view our Returns & Exchanges information.

 

 

IS MY PIECE UNDER WARRANTY?

Yes – all Violet Gray pieces come with a 6 month warranty which covers all manufacturing faults, defined as such after assessment by our team.

Faults incurred after this timeframe are considered a result of general wear and tear, or from mishandling and are NOT covered by warranty.

Manufacturing faults do not include: broken (or snapped) chains, snapped pendants, misshaped ring bands, bent claws or chipped / cracked / lost gemstones.

 

Items purchased at a discounted rate (SALE ITEMS) are not covered by warranty. 

 

Familiarise yourself with our Returns & Exchanges policies and also, our detailed Care advise.

 

 

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